What should I do if my old orthotics quit working and the new ones are awful?

Asked 4 years ago

Hello, I have worn orthotics for years and a couple of years ago they just quit working, had new ones made, and no difference. Quality of life is very bad and trying to work is just miserable. Any suggestions please.

Uncomfortable orthotics Flat Feet

Petal Mashraki

Wednesday, June 30, 2021

If you've tried your new orthotics for a few weeks and they still don't feel right then you might need an adjustment. If they are custom orthotics by Upstep you can get a refund (up to 120 days after purchase) or replacement. Sometimes you need to redo the orthotics or use more supportive shoes.